Return and Refund Policy

Effective Date: 18/07/2026

At LOWCART, customer satisfaction is our priority. We want you to have a smooth and confident shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy explains the conditions and process for requesting a return, exchange, or refund.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The return request must be submitted within 7 days of receiving the order.

  • The product must be unused, unworn, and in its original condition.

  • The product must include original packaging, tags, accessories, and invoice (if applicable).

  • The item must not show signs of damage, misuse, or alteration.

Products that do not meet these conditions may not qualify for return or refund.

2. Return Timeframe

Customers can request a return within 7 days from the date of delivery.

To initiate a return, please contact us at:

Email: lowcart88@gmail.com
Phone: 9316160408

Please provide your order details, reason for return, and supporting images (if required) to help us process your request quickly.

3. Refund Process and Timing

Once your return request is approved and the product is received and inspected, we will process your refund.

Refunds will be issued through the original payment method or another suitable method where applicable.

The refund process may take:

5-7 business days

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

4. Exchange Options

If you receive an incorrect, damaged, or defective product, you may request an exchange subject to product availability.

Exchange requests must be submitted within 7 days of delivery.

If the replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.

5. Damaged or Defective Products

We take quality seriously and carefully check products before shipping.

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.

  • Share your order details and clear images/videos of the issue.

  • Do not use or alter the product before contacting us.

After verification, we will arrange a suitable resolution, such as replacement, exchange, or refund.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

Non-returnable items may include:

  • Products damaged due to customer misuse.

  • Items without original packaging or accessories.

  • Personalized or customized products.

  • Items marked as non-returnable on the product page.

  • Used products that cannot be resold.

7. Return Shipping Costs

Return shipping charges depend on the reason for the return.

  • If the product is damaged, defective, incorrect, or received due to our error, LOWCART may cover the return shipping cost.

  • For customer preference returns, return shipping charges may be the customer's responsibility.

Any applicable return shipping instructions will be provided after your return request is approved.

8. Order Cancellation

Order cancellation requests must be submitted before the order has been shipped.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the return process.

9. Important Notes

  • Refunds are processed only after the returned product passes inspection.

  • Products returned without prior approval may not be accepted.

  • Return decisions are made according to this policy and applicable consumer protection laws.

10. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

LOWCART
Email: lowcart88@gmail.com
Phone: 9316160408
Business Address: Chandralok, Scw Road, Shivalika Complex, Deesa, Gujarat 385535

We appreciate your trust in LOWCART and are committed to providing a reliable and customer-focused shopping experience.